Return Policy

 

It is our sincere desire to provide excellent service to our loyal customers at Mary Jane’s. If you're not completely satisfied with your order, we will do everything we can to make it right for you!

 

Please check over your order as soon as you receive it. If you think you've received a defective item, contact us within 3 business days of receipt of your order. Please be sure to include a picture of the defect, as this will expedite the process. If you were sent incorrect items, or are missing items from your order, please contact us as soon as possible so we can get that error sorted out for you! Please contact us at janelle@shopmaryjanes.com.

 

RETURNS RULES:

  • Items can be returned for on-line store credit only. Credit will only be applied for the item, not for any shipping charges.

  • Exchanges: We will do our best to accommodate but cannot guarantee that we are able to provide exchanges (or holds), due to limited inventory.

  • Any item purchased at 40% off or greater is a FINAL SALE and is not eligible for return (includes discount codes).

  • All returns must be received at Mary Jane’s within 30 days of the date your package was delivered by USPS. Please allow 7-10 business days for return package transit. This will ensure that we receive your return within the 15-day window.

  • Return items must be in their original, new condition. They must still have tags attached (if item arrived with tags), and remain unwashed, unworn, and free of odors and stains. Please see "CONDITION OF RETURNED ITEMS" below.

  • Customers are responsible for the return shipping cost

  • For health reasons, some items such as scarves, hair accessories, eyewear, leggings, and other intimate apparel cannot be returned once removed from packaging or used.

  • Colors may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These do not qualify as defects and customer is responsible for return shipping. 

  • We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

 

RETURN PROCEDURE: 

  • Before making a return please read our policy above to ensure that your items meet the guidelines. 

  • Please complete the RETURN FORM and include it with your return. 

  • We recommend using USPS PRIORITY MAIL in order to receive a tracking number for your reference.

  • Mail the return via USPS to the following address:

    • Mary Jane’s (RETURNS) 

    • PO Box 1795

    • Estes Park, CO 80517

  • Once we receive your return, please allow 7-10 business days for processing. A full store credit will be issued in the form of a gift card. The gift card will be emailed to the email address entered at checkout. 

 

CONDITION OF RETURNED ITEMS

All returned items must be in their original condition. They must be unworn, unwashed, free of odors and stains, and still have tags attached (if any). .  Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If we receive an item that does not meet these conditions, we cannot accept the item for return. If this is the case, the item can be sent back to you for a $10 return fee.

 

CHANGING OR CANCELING YOUR ORDER

Sometimes things happen and you need to change or cancel your order. We understand and are here to help, however you must contact us immediately! You can contact us at janelle@shopmaryjanes.com. It is our goal to provide fast shipping, and therefore, we strive to process and ship out orders as quickly as possible! If your order has already been processed, we will be unable to make any changes to your order.

RETURN FORM

FREE Shipping on Orders over $75! 

($5 Flat Rate Shipping on orders under $75, US Domestic)